Terms & Conditions | Flow Discovery

Introduction

Welcome to Flow Discovery. These Terms and Conditions ("Terms") govern your use of the Flow Discovery website (flowdiscovery.sbs) and all content, services, and products available through the site (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to all the Terms, you may not access or use our Services.

Use of Our Services

Eligibility

You must be at least 16 years old to use our Services. By using our Services, you represent and warrant that you meet the eligibility requirements and that you have the right, authority, and capacity to enter into these Terms.

Account Creation

Some parts of our Services require you to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

Acceptable Use

You agree not to use our Services:

In any way that violates any applicable law or regulation
To transmit any material that is defamatory, offensive, or otherwise objectionable
To impersonate or attempt to impersonate Flow Discovery, a Flow Discovery employee, another user, or any other person or entity
To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services
To attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Services, the server on which the Services are stored, or any server, computer, or database connected to the Services
To attack the Services via a denial-of-service attack or a distributed denial-of-service attack

User Rights & Responsibilities

Your Responsibilities

When using our Services, you agree to:

Provide accurate information when creating an account or booking services
Keep your account information and password confidential
Promptly notify us of any unauthorized use of your account or any other breach of security
Comply with all appointment and cancellation policies
Pay all fees and charges associated with your account and services booked
Respect the intellectual property rights of Flow Discovery and third parties

Our Rights

We reserve the right to:

Modify or terminate the Services for any reason, without notice, at any time
Refuse service to anyone for any reason at any time
Remove content that we determine, in our sole discretion, is unlawful, offensive, threatening, libelous, defamatory, or otherwise objectionable
Access, preserve, and disclose your account information if required to do so by law or in good faith belief that such access, preservation, or disclosure is reasonably necessary

Limitation of Liability

In no event shall Flow Discovery, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

Your access to or use of or inability to access or use the Services
Any conduct or content of any third party on the Services
Any content obtained from the Services
Unauthorized access, use, or alteration of your transmissions or content

The foregoing does not affect any liability which cannot be excluded or limited under applicable law.

Website Content & Behavior

Content Accuracy

While we strive to provide accurate information, we do not warrant that product descriptions, pricing, or other content on our Services is accurate, complete, reliable, current, or error-free. If we discover a pricing or description error, we reserve the right to correct it and notify you.

User-Generated Content

By submitting content to our Services (such as reviews, comments, or testimonials), you grant Flow Discovery a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.

You represent and warrant that:

You own or control all rights to the content you submit
The content is accurate and not misleading
The content does not violate these Terms, applicable laws, or the rights of any third party

Community Guidelines

When interacting with our content or other users through our Services, you agree to:

Be respectful and constructive in your communications
Not post or transmit harmful, offensive, or illegal content
Not engage in harassment, bullying, or any form of abusive behavior
Not impersonate others or misrepresent your affiliation with any person or entity
Not attempt to gain unauthorized access to other user accounts or private information

We reserve the right to remove content that violates these guidelines and to restrict or block users who engage in unacceptable behavior.

Intellectual Property

Our Intellectual Property

The Services and their entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Flow Discovery, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Limited License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services for your personal, non-commercial use. This license does not include:

The right to reproduce, distribute, display, sell, lease, transmit, create derivative works from, or otherwise exploit the Services or any content
The right to use any data mining, robots, or similar data gathering and extraction methods
Any use of the Services that is not expressly permitted by these Terms

Trademarks

The Flow Discovery name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Flow Discovery or its affiliates or licensors. You must not use such marks without the prior written permission of Flow Discovery.

Changes to These Terms

We may revise these Terms from time to time at our sole discretion. The most current version will always be posted on our website with the effective date. If we make material changes to these Terms, we will notify you by email or through a notice on our Services prior to the changes becoming effective.

By continuing to access or use our Services after any revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you are no longer authorized to use the Services.

Service Appointments & Cancellations

Booking Appointments

When you book a styling appointment or service through our website, you agree to:

Provide accurate and complete information
Arrive at the scheduled time for in-person appointments
Be available at the scheduled time for virtual appointments
Pay the applicable fees for the services booked

Cancellation Policy

If you need to cancel or reschedule an appointment, please refer to our Refund Policy for the specific terms regarding cancellations, rescheduling, and refunds.

Service Availability

Flow Discovery reserves the right to modify, suspend, or discontinue any service offerings at any time without notice or liability to you.

Dispute Resolution

Any dispute arising from or relating to these Terms or your use of our Services shall be resolved through the following process:

Informal Resolution: We encourage you to contact us directly to try to resolve any disputes amicably.
Mediation: If informal resolution is unsuccessful, the parties agree to mediate any dispute before resorting to arbitration or litigation.
Applicable Law: These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.
Jurisdiction: You agree to submit to the personal and exclusive jurisdiction of the courts located in Belfast, Northern Ireland, for the resolution of any disputes.

Contact Information

If you have any questions about these Terms, please contact us at:

Flow Discovery

48 Adams Wells East Oscar, Belfast BT15 3FB, United Kingdom

Email: [email protected]

Phone: +44 996 347 0022