Privacy Policy

Introduction

Flow Discovery ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flowdiscovery.sbs (the "Site") or use our services.

We value your trust and strive to be transparent about our data practices. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our Site, and information from third parties. The types of personal data we may collect include:

Personal Information You Provide to Us:

• Contact Information: When you subscribe to our newsletter, fill out a contact form, or request a consultation, we collect your name, email address, phone number, and postal address.
• Profile Information: If you create an account with us, we collect your username, password, and preferences.
• Payment Information: When you make a purchase, we collect payment details, billing address, and other information necessary to process your transaction.
• Correspondence: We keep records of your communications with us, including customer service inquiries and feedback.
• Style Preferences: Information about your style preferences, body measurements, and other details you provide during styling consultations.

Information We Collect Automatically:

• Usage Information: We collect information about your interactions with the Site, including pages visited, time spent on pages, and other actions you take.
• Device Information: We collect information about the devices you use to access our Site, including IP address, browser type, operating system, and device identifiers.
• Location Information: We may collect your approximate location based on your IP address.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior. See our Cookie Policy section below for more details.

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information, including confirmations and invoices
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests for information
• Communicate with you about products, services, offers, promotions, and events
• Personalize your experience and provide content and features that match your profile and interests
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with our legal obligations and enforce our terms and policies

How We Share Your Information

We may share your personal information in the following circumstances:

• Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
• Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose information if we believe it is necessary to comply with a legal obligation, protect and defend our rights or property, protect the safety of our users, or protect against legal liability.
• With Your Consent: We may share information with third parties when you give us permission to do so.

We do not sell your personal information to third parties for their marketing purposes.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information about you.
• Deletion: You may request that we delete your personal information in certain circumstances.
• Restriction: You may request that we restrict the processing of your information in certain circumstances.
• Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: You may object to our processing of your personal information in certain circumstances.

To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

Cookie Policy

Our Site uses cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files that are stored on your device when you visit our Site.

Types of Cookies We Use:

• Essential Cookies: These cookies are necessary for the Site to function properly and cannot be turned off in our systems.
• Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and see how visitors move around our Site. This helps us improve the way our Site works.
• Functionality Cookies: These cookies enable the Site to provide enhanced functionality and personalization, such as remembering your preferences.
• Targeting Cookies: These cookies may be set through our Site by our advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on other sites.

Managing Cookies:

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the information.

Children's Privacy

Our Site is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected] so that we can delete this information.

International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your personal information when transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our Site with an updated revision date. We encourage you to review the Privacy Policy whenever you access the Site to stay informed about our information practices.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: